Sales & Customer Education

Sales & Customer Education Classes


EVENT

DURATION

COST

INFO/DESCRIPTION


301

Total Residential Sales Process


Register

5 Days

$1,795

Selling in today’s highly competitive residential HVAC market is not easy. It requires an ability to differentiate yourself from the competition while also ensuring greater profitability through customer education and increased value proposition. This intense course will dive into a disciplined process and technical core competencies to maximize you and your company’s sales potential.


302

Practical “Air-side”
(Airflow, Duct Sizing & Design)


Register

2 Days

$575

Airflow is one of the most overlooked aspects of Residential HVAC that leads to poor system performance and more importantly missed sales opportunities. Customers spend good money on high-efficiency systems and this equipment will not work efficient without a properly designed duct system. Contractors regularly overlook these issues resulting in lower average tickets. Increased Customer Service + Increased Sales = Winner!

Practical Air-Side reviews how to properly design a duct system by removing the mystery and simplifying how you assess and design a proper system. We will focus primarily on sizing both the return and supply ducting systems. The course will also focus on improperly designed system issues such as high humidity levels, high energy costs, poor indoor air quality, increased noise levels and discomfort to the customer. A well-designed ductwork system should deliver maximum interior comfort at the lowest operating cost while also preserving indoor air quality.


303

Practical Residential Heat Gain


Register

3 Days

$795

The competitive landscape in the residential HVAC installation marketplace is full of contractors competing only on price and not having the willingness or ability to provide a high quality deliverable to the customer.
Understanding heat gain and how to performing a detailed heat load analysis is an exciting opportunity to:

  • Differentiate from your competition
  • Provide a higher quality installation
  • Save a customer money
  • Improve comfort in the home
  • Create fiercely loyal customers

This course is the type of course that can change individual earning potential, increase profitability and positively influence company culture.


304

CSR Technical for the Non-Technical


Register

1 Day

$495

 


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